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Terms and Conditions

 

Camping Terms & Conditions

Deposits

A 100% non-refundable payment is required on all camping bookings. All payments must be made within 7 days of your booking otherwise your booking will be automatically cancelled. All payments are non-refundable; however it can be transferred to another date provided we receive enough notice. If transferring your booking a $10 administration fee will be charged. If transferring your booking within 7 days of your arrival date, a $25 administration fee will be charged. Your new booking date must be within 12 months of your original booking date and payments can only be transferred once. In the event of price increases, all current rates will apply to your extended booking. Care and consideration is taken at all times with respect to your reservation however in the event an administration error occurs and we are unable to honour your reservation for whatever reason, a full refund will be given to the guest upon approval by property management with no administration deductions.
 

Balances

The balance of your booking fee will not be refunded in the following events: Early departure, less than 24 hours notice of not arriving, non arrival (without notice) will be charged the remaining fee. Outside providers, if booked, require a minimum of 48 hours notice of cancellation, otherwise full payment will be made to them and your credit card will be debited accordingly.
 

Cancellations

No shows and cancellations after check in will be subject to 100% cancellation fee. If after arrival, a guest decides to terminate their stay for whatever reason, i.e wet weather, there will be no refund of any monies as your accommodation would have been allocated for your specific dates.
 

Payment Methods 

We accept the following methods of payment: Visa (2% surcharge applies), Master Card (2% surcharge applies), Debit Cards, AmEx (4% surcharge applies), Direct Bank Transfer and Cash.
 

Travel Insurance

Thunderbird Park Management shall not be liable for any loss or damage to guests’ valuables/personal property. We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.
 

Environmentally Friendly Resort 

We are an ecological sensitive mountain resort and respectfully request that our guests are like minded. Water is our most precious resource, please observe Beaudesert Shire’s water restrictions, and be conservative with your water usage. Keep showers to a minimum, and do not leave taps running. We would appreciate that cigarette butts and rubbish are not discarded on or around our property as receptacles are provided.
 

Hygiene & Damages

A $250 cleaning and/or deodorising fee will apply if required following your stay.

   
Noise & Nuisance

Our guests enjoy the tranquility and peace provided. It is important that all guests are aware of other guests’ peaceful inhabitance. Please make sure loud music and noise is kept to a minimum after 10.00pm.
 

Price Increases 

As of 1st April each year, the new travel year begins. Whilst every effort is made to maintain prices as printed or quoted, they may be subject to increase without notice to cover unforeseen costs.